Author: admin
Throughout my career, I’ve been lucky enough to travel to, and work, in over 30 countries. Outside of solidifying my passion for the hospitality industry, my time abroad helped me accumulate a solid list of travel rules I follow to this day. I want to share those with you as well as a few random travel tips that have made my trips much less stressful over the years.
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If you’re like most chefs, you’re a bit of a perfectionist. You want every plate to look immaculate and you expect your restaurant’s service to match. Unfortunately, even the most meticulous of restaurateurs will fall victim to bad online reviews at some point. They can really sting, but I’m here to tell you that the customer is not always right.
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Recently, South Park created a parody of over-the-top amateur food critics that I felt was spot-on! In the episode, Cartman leads the charge, epitomizing the entitled Yelper. “I’m a restaurant critic, I get whatever I want,” he tells his friends. He even goes so far as to tell the owner of a restaurant, “I was thinking of giving this place five stars, but I am kind of teetering on five stars…or one star. I mean, I can probably be persuaded with free desserts.”
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“You” might be a restaurant guest or “you” might be a restaurant employee. There’s a solid chance “you” might also be another chef or restaurant owner. Regardless, you’re probably doing at least one thing that drives chefs everywhere up the wall. To find out exactly what drives them crazy in the kitchen, I asked two to tell all. Here’s who they are and what they had to say.
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Chances are you know someone that has used Airbnb recently. The peer-to-peer lodging site has now racked up over 60 million guests in 190+ countries, so we wouldn’t be surprised. At this point, it’s safe to say they’re quickly becoming a household name, particularly among Millennials. In fact, in a recent survey, 67% of those between 18 and 24, and 75% of those between 25 and 34, said that they’ve used a home-sharing service in the past year. Here is exactly why they love Airbnb so much!
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Are you sick of paying Online Travel Agents (OTAs) upwards of 25% for making reservations at your hotel? Looking for ways to drive more direct bookings online? Here are 3 ways your hotel can better compete against OTAs to drive more revenue through direct bookings.
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There are dozens of reasons why people don’t return to restaurants. Perhaps they aren’t big on the cuisine offered, the service was underwhelming, or they’re not a fan of the neighborhood. Many reasons are out of your control, but a handful of key reasons are well within your power to manage. Here are three things we guarantee will lead to fewer repeat guests if left unsupervised.
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Return or repeat guests are the lifeblood of the travel industry. For properties with a slow season, they can make or break the books. Unfortunately, only 45% of organizations put an equal focus on new business development and customer retention. When the average cost of bringing a new customer on is five times greater than retaining a current customer, it only makes sense to do everything you can to ensure guests aren’t leaving your property unhappy. Here are 5 things your hotel could be doing to drive valuable patrons away for good.
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It’s no secret that roughly 60% of restaurants fail within their first three years. The number one reason? A lack of revenue. The number one way to address it? By increasing the average check. Below you’ll find 3 simple ways to do just that. Take these to the bank!
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According to the 2016 Direct to Consumer Wine (DtC) Shipping Report, prepared by Ship Compliant and Wine & Vines “…Millennial wine drinkers are beginning to replace Baby Boomers, and the smaller Generation X is poised to drive DtC sales over the next 5 to 10 years. These generations have very different tastes when it comes to wine and it’s important to understand their preferences and what that means for your business.”
