REPUTATION MANAGEMENT

Your customers are talking about you. Are you listening?

Online Reputation Management Development & Training

Online Reputation Management & Audit

Find out who’s talking about you online and get into the conversation.

Whether you’re an independent hotel owner or the manager of a large restaurant, maintaining a stellar online reputation should be high on your list of priorities.

Online reputations mean quite a bit more than they did 5 years ago, and a large percentage of consumers will rely on them when choosing a business. Did you know that 88% of customers have read online reviews to determine the quality of a business before visiting them?* They also trust online reviews almost as much as the recommendation from a friend. That is a huge opportunity to put your best face forward before your customer even steps foot on your property.

Your online reputation says a lot about your brand, and should be monitored at all costs.

The Stocki Exchange will help you with:

  • Claiming and Optimizing your ideal reputation listings.
  • Develop procedural guidelines for maintaining your online reputation.
  • Procedure documentation,  including crisis management and potential compensation.
  • Implementation of reputation management procedures.
  • Management training.
*Source: http://www.brightlocal.com/2014/07/01/local-consumer-review-survey-2014/

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