Your customers are talking about you. Are you listening?
Online Reputation Management Development & Training
Find out who’s talking about you online and get into the conversation.
Whether you’re an independent hotel owner or the manager of a large restaurant, maintaining a stellar online reputation should be high on your list of priorities.
Online reputations mean quite a bit more than they did 5 years ago, and a large percentage of consumers will rely on them when choosing a business. Did you know that 88% of customers have read online reviews to determine the quality of a business before visiting them?* They also trust online reviews almost as much as the recommendation from a friend. That is a huge opportunity to put your best face forward before your customer even steps foot on your property.
Your online reputation says a lot about your brand, and should be monitored at all costs.
The Stocki Exchange will help you with:
- Claiming and Optimizing your ideal reputation listings.
- Develop procedural guidelines for maintaining your online reputation.
- Procedure documentation, including crisis management and potential compensation.
- Implementation of reputation management procedures.
- Management training.